Welcome to Ella Signature Hair & Locs. 

To ensure you receive a professional, high-quality experience, please review our updated booking policy below. By booking an appointment, you agree to these terms. 

Booking Policy – Ella Signature Hair & Locs

🔐 Deposits & Payments

• 20% Deposit: Required to confirm your appointment. This goes toward your total.

• Refunds: Deposits are non-refundable unless canceled at least 12 hours in advance.

• Payment: Cash or Zelle preferred. Credit/debit cards are accepted but incur processing fees.

📝 Mandatory Intake Form

In place of a consultation, you must complete our Digital Intake Form during booking. Please be 100% honest about your hair's condition. We will use this to confirm your parting, color choice, and style expectations.

📅 Cancellations & No-Shows

• 12+ Hours Notice: Eligible for a deposit refund.

• Under 30 Minutes Notice: Deposit is forfeited.

• No-Shows: Two missed appointments result in a temporary booking suspension.

• Rescheduling: Permitted anytime before your appointment begins.

✂️ Your Appointment

• Prep: Arrive with hair free of braids/extensions. (We handle the detangling!)

• Included: Shampoo, deep conditioning, blow-dry, and hair are included in most services.

• Note: Bringing your own hair does not reduce the price. Same-day style changes incur a $10 fee.

🚫 Salon Rules

• Guests: 1 guest maximum; no unsupervised children.

• Photos: Before/after photos are required for documentation. We can blur your face upon request.

Plans: No payment plans are available at this time.